Legal

Privacy Policy

How SolarSight collects, uses, and protects your information — including email and SMS communications.

Effective date: 24 April 2026  •  Last updated: 24 April 2026

This Privacy Policy explains how SolarSight ("SolarSight", "we", "us", or "our"), a service of Phoenix Solar Group, collects, uses, discloses, and safeguards information when you visit solarsight.io (the "Site"), request a Solar Pre-Qualification, or otherwise interact with us. By using the Site or our services, you agree to this Policy.

1. Information We Collect

1.1 Information you provide

  • Contact information — name, email address, and (if provided) phone number.
  • Property information — property address, property type (residential / commercial), and any additional details you share in a message or enquiry form.
  • Communication content — the content of messages you send us through our contact form, email, or SMS replies.

1.2 Information collected automatically

  • Device and usage data — IP address, browser type, operating system, referring URL, pages visited, and time spent.
  • Cookies and similar technologies — used for essential site functionality, analytics, and marketing measurement. See Section 6.

1.3 Information from third parties

To produce your Solar Pre-Qualification, SolarSight combines your property address with data from third-party sources including Google Solar API (roof geometry and solar irradiance), Nearmap (aerial imagery), and the US Energy Information Administration (utility and market data).

2. How We Use Your Information

  • To generate and deliver your Solar Pre-Qualification report.
  • To respond to enquiries and provide customer support.
  • To send service-related communications (for example, confirming receipt of a request or delivering a report).
  • To send marketing communications — by email or SMS — only where you have opted in, and to provide a simple way to opt out at any time.
  • To improve the Site, measure marketing effectiveness, and detect or prevent fraud and abuse.
  • To comply with legal obligations and enforce our Terms of Use.

3. SMS / Text Messaging

We will not sell, rent, or share your phone number or SMS opt-in consent with any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS purposes are used only by SolarSight and its service providers to deliver messages you have requested.

3.1 Opt-in

We send SMS messages only to phone numbers that have expressly opted in. You may opt in by submitting a form on our Site where SMS consent is clearly disclosed, by texting a designated keyword to our short code or long code, or by another clearly documented opt-in method.

3.2 Message purpose and frequency

SMS messages may include: confirmation that your pre-qualification request has been received, delivery or status of your pre-qualification report, appointment reminders, and — where you have opted in to marketing — occasional updates about SolarSight. Message frequency varies based on the type of communication and your interactions with us.

3.3 Rates, STOP and HELP

Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us using the details in Section 11. Carriers are not liable for delayed or undelivered messages.

3.4 Supported carriers

SMS services are available on all major US carriers. Carrier support is subject to change without notice.

4. How We Share Your Information

We share your information only as follows:

  • Service providers that help us operate the Site and deliver our services, including email providers, SMS providers (such as Twilio), CRM platforms (such as HubSpot), form intake (such as Formspree), analytics, and hosting providers. These providers may only use your information to perform services on our behalf, under contractual confidentiality and security obligations.
  • Phoenix Solar Group and authorised solar advisors, only if you expressly request to be connected with an advisor or installer for a next step after receiving your pre-qualification.
  • Legal and compliance — where required by law, court order, or regulatory request, or to protect our rights, property, or safety, or that of others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal information. We do not share your personal information with third parties for their independent marketing purposes. As stated in Section 3, we specifically do not share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing.

5. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

6. Cookies, Analytics, and Marketing Pixels

We use cookies, pixels, and similar technologies to run the Site, understand how it is used, and measure marketing campaigns. This may include tools such as Meta (Facebook) Pixel, and from time to time Google, TikTok, or Pinterest equivalents. You can control cookies through your browser settings. Disabling some cookies may affect Site functionality.

7. Your Choices and Rights

  • Email marketing — unsubscribe using the link at the bottom of any marketing email.
  • SMS — reply STOP to opt out at any time.
  • Access, correction, deletion — contact us using the details in Section 11 to request access to, correction of, or deletion of the personal information we hold about you. We will respond within a reasonable time and as required by applicable law.
  • State-specific rights — if you are a resident of California, Virginia, Colorado, Connecticut, or another US state with applicable privacy legislation, you may have additional rights (such as the right to opt out of targeted advertising or to appeal a decision). Contact us to exercise these rights.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of electronic transmission or storage is fully secure, and we cannot guarantee absolute security.

9. Children

The Site is not directed to children under 13, and we do not knowingly collect information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email or a prominent notice on the Site.

11. Contact Us

If you have questions about this Policy or wish to exercise your rights, contact us at:

SolarSight (a service of Phoenix Solar Group)
Email: privacy@solarsight.io
Web: solarsight.io/contact